Returns & Refunds Policy

Last updated: 7 August 2026

Coffee Tech Pty Ltd is committed to supplying quality coffee equipment and providing customers with clear and fair options if a product needs to be returned.

This policy applies to products purchased directly from Coffee Tech Pty Ltd, including purchases made through our website, showroom or directly with our team.

Change of mind returns

Coffee Tech accepts change-of-mind returns on eligible standard stocked products within 14 days of delivery or collection, provided that:

  • the product has not been used, installed or connected;
  • it is in its original condition and packaging;
  • all accessories, manuals and supplied components are included;
  • the product is suitable for resale as new; and
  • the return has been approved by Coffee Tech before the product is sent back.

Customers are responsible for the cost of returning change-of-mind items to Coffee Tech. Original freight, delivery or installation charges are not refundable for change-of-mind returns.

The following products are not eligible for change-of-mind returns:

  • custom-coloured or customised equipment;
  • special-order products sourced specifically for a customer;
  • equipment that has been installed, commissioned or used;
  • opened chemicals, cleaning products or consumables; and
  • products that are not returned in resalable condition.

Nothing in this change-of-mind policy limits any rights that may apply under the Australian Consumer Law.

Faulty, damaged or incorrect products

If a product is faulty, damaged, not as described, or you receive an incorrect product, please contact Coffee Tech as soon as possible.

We may ask for photographs, serial numbers, proof of purchase or other information so we can assess the issue and determine the appropriate solution.

Depending on the circumstances, a remedy may include a repair, replacement or refund in accordance with the Australian Consumer Law.

Where Coffee Tech is responsible for providing a remedy under the Australian Consumer Law, we will also deal with reasonable return or transport costs as required.

Customers’ consumer guarantee rights cannot be excluded or reduced by this policy. The ACCC confirms that consumer guarantees apply automatically and that businesses cannot rely on a store policy to remove a customer’s entitlement to an appropriate remedy for faulty goods.

Products damaged in transit

If your order appears to have been damaged during delivery, please contact Coffee Tech as soon as reasonably possible and retain the packaging where practical.

Please provide photographs of:

  • the external packaging;
  • the damaged area;
  • the complete product; and
  • any shipping labels.

This helps us assess the issue with the carrier or supplier. Reporting transit damage promptly does not affect any rights you may have under the Australian Consumer Law.

Special orders and customised equipment

Commercial coffee machines and other equipment may sometimes be ordered in a particular configuration, colour or specification specifically for a customer.

Once a special order or customised product has been confirmed, it cannot be returned because of a change of mind.

This exclusion does not apply where the customer is entitled to a remedy under the Australian Consumer Law.

How to request a return

Before returning any product, please contact Coffee Tech so we can provide return instructions.

Coffee Tech Pty Ltd
5/24 Enterprise Drive
Beresfield NSW 2322

Phone: 02 4966 4382
Email: service@coffeetech.com.au

Please include:

  • your name and business name;
  • order or invoice number;
  • product details;
  • reason for the return; and
  • photographs where relevant.

Products should not be returned without first contacting Coffee Tech.

Refund processing

Once an approved return has been received and inspected, Coffee Tech will advise you of the outcome.

Approved refunds will generally be processed within 5 business days and returned using the original payment method where possible.

Banking and payment providers may require additional time before the refund appears in your account.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.

This Returns & Refunds Policy is intended to operate alongside, and not replace or restrict, any rights or remedies available under the Australian Consumer Law.